Privacy Policy

Last Updated: November 5th, 2025

Citadel Cleaning Services Inc. (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, and safeguard information in connection with our cleaning services and our website.

Information We Collect

We may collect personal information such as:

Name
Phone number
Email address
Company/organization details
Property address
Service-related notes or project details

This information may be collected when you:

Contact us directly
Request a quote or service
Fill out a form on our website
Communicate with us through email or social media

How We Use Your Information

We use personal information to:

Provide cleaning services
Prepare quotes and invoices
Respond to questions and service requests
Schedule appointments
Improve our service delivery and communication
Maintain internal business records

Sharing of Information

We do not sell, trade, or rent personal information to third parties.
We may share information only when required to:

Complete a service or invoice (e.g., accounting or billing purposes)
Comply with applicable law, regulation, legal process, or government request

Data Security

We take reasonable administrative and technical steps to protect personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Third Party Links

Our website may contain links to other websites or platforms. We are not responsible for the privacy practices or content of those external sites.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us directly at any time.

Contact Us

If you have questions or concerns regarding this Privacy Policy or how we handle personal information, please contact us at:

Citadel Cleaning Services Inc.
Email: info@citadelcleaningservices.ca
Phone: (905) 572-3721